S H A D O W

Mobile

Terms & Conditions

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Shadow Mobile (Pvt) Ltd

Last updated: 14 August 2026

These Terms & Conditions (“Terms”) govern your use of the Shadow Mobile website and your dealings with Shadow Mobile (Pvt) Ltd for smartphone sales, Easy Buy instalments, repairs, our mobile app, and POS system enquiries. By using this website or purchasing goods or services from us, you agree to these Terms.

2. This website is not an online store

This website is a catalogue and information site. It does not provide customer accounts, a shopping cart, or online payment. Listing a phone, accessory, part price, or Easy Buy plan does not create a contract of sale.

A contract is formed only when we accept your order in store or confirm it through our staff (including WhatsApp or phone), subject to stock, identity checks, and any Easy Buy approval.

3. Prices, stock, and information

  • Prices on Easy Buy, Services (parts pricing), and elsewhere are shown in Sri Lankan Rupees and may change without notice.
  • MRP, down payment, monthly instalments, storage, and repair part prices are indicative. The price that applies is the price confirmed at the shop on the day of sale or repair.
  • Images, specifications, and “happy customer” photos are for illustration. Actual devices, colours, and packaging may differ.
  • We may correct errors and withdraw an item from display at any time.
  • Stock is not reserved by viewing the website or sending a WhatsApp message unless our staff confirm it.

4. Easy Buy (instalment purchases)

Easy Buy (“Pay Little by Little”) is an in-store instalment arrangement. It is not completed on this website. To apply, you must generally:

  • Produce a valid National Identity Card or driving licence
  • Be between 19 and 60 years of age
  • Not be listed on the CRIB system in a way that prevents approval
  • Provide one guarantor aged between 21 and 60

Meeting these points does not guarantee approval. We may refuse or vary an application. Down payment, tenure, monthly amount, and any late-payment or default terms are those set out in the Easy Buy documents you sign in store. If you default, we may take the steps allowed by that agreement and applicable Sri Lankan law.

5. Sales of phones and accessories

  • Please inspect the device before you leave the shop. Cosmetic issues should be raised immediately.
  • Manufacturer warranty, if any, is provided by the brand according to its own terms. Our in-store warranty, if offered on a particular item, will be stated on your invoice or job sheet.
  • Unlocked status, network compatibility, and included accessories should be confirmed with staff before purchase.
  • Returns and exchanges are only as required by law or as written on your invoice. Opened software, used SIM-related items, and items damaged after sale are generally not returnable unless we agree otherwise or the law requires it.

6. Repair services

We repair iPhone and Android devices, including screen and battery work, software issues, and IC-level / motherboard repairs where feasible. Same-day repair is offered where possible; it is not guaranteed for every fault.

  • A diagnosis may be needed before a firm quote. Parts prices on the Services page are a guide only.
  • Please back up your data before leaving a device with us. We are not responsible for loss of data, accounts, or settings unless caused by our proven negligence.
  • Some repairs need the device to be opened. Existing seals, water-resistance, and manufacturer warranty may be affected. We will explain this where relevant.
  • We use high-quality replacement parts. “Genuine” or OEM availability depends on the model and what we can source at the time.
  • Warranty on a repair covers the parts and labour we supplied for that job, for the period and conditions stated on your job sheet or invoice. It does not cover later physical damage, liquid damage, software issues unrelated to the repair, or faults in parts we did not fit.
  • If a device is not collected within a reasonable time after we notify you that it is ready, we may charge storage or treat it in accordance with applicable law after further notice.

7. Mobile app

Our Android app is available on Google Play. Discounts, Shadow Points, referral rewards, and seasonal offers are promotional. They may be changed, limited, or withdrawn, and may have extra conditions inside the app or at the counter. The app is a separate product from this website; Google Play’s terms also apply to the download.

8. POS system

The POS page describes software packages for other shop owners (including IMEI/serial inventory, billing, and multi-branch features). Package prices and features are invitations to enquire, not an automatic subscription. A POS contract starts only when we (or our licensed partner) accept your order in writing. Demo sites (including any Cellivo demo) are for evaluation and are governed by that provider’s terms. You must not misuse demo login details.

9. Website use and blog comments

You agree not to:

  • Misuse the site, attempt to break security, or overload our servers
  • Post unlawful, defamatory, spam, or infringing comments
  • Impersonate another person or submit false details

Comments may appear publicly. We may edit or remove comments. We may log your IP address and a visitor cookie when you comment or like a post. Content you submit must be your own, and you grant us a non-exclusive licence to display it on the site.

10. Intellectual property

The Shadow Mobile name, logo, slogan “Like Your Shadow”, website design, text, and images are owned by us or used with permission. You may not copy them for commercial use without our written consent. Brand names of Apple, Samsung, and other manufacturers are their trademarks and are used only to describe goods and repair services.

11. Third-party links

WhatsApp, Google Maps, Google Play, Facebook, TikTok, YouTube, and any POS demo are operated by others. We are not responsible for their content, availability, or privacy practices. Your use of those services is under their terms.

12. Limitation of liability

To the fullest extent permitted by Sri Lankan law:

  • The website is provided “as is”. We do not warrant that it will be uninterrupted or error-free.
  • We are not liable for indirect or consequential loss, loss of profit, or loss of data arising from website use.
  • For goods and repairs, our liability is limited to repair, replacement, or refund as required by law or as stated on your invoice or job sheet.
  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by law (including applicable consumer protections).

13. Governing law

These Terms are governed by the laws of Sri Lanka. Courts in Sri Lanka have exclusive jurisdiction, unless a consumer-protection rule requires otherwise.

14. Changes

We may update these Terms at any time. The “Last updated” date will change when we do. The version on this page is the current version. In-store invoices and signed Easy Buy or repair documents prevail over the website if there is a conflict about a specific transaction.